Hello Angela, I am sorry you did not have a good experience with our BoogiePully Nasal Aspirator. Your two year old must have had a lot of mucus to have it come out of the air value. Either way, I will process your refund in Amazon today. I opened this support ticket for you at our help desk. The password I created for you was Angela.

Thank you again for trying our BoogiePully Nasal Aspirator. We are a small family run business and we value our customers.

Thank you and Happy New Year,
Matthew, Co-Owner.

No, you do not have to send them back if you are stating that they are defective. I submitted the refund in Amazon. I will now close this ticket. If you need further assistance, please don't hesitate to contact me.

Thank you,
Matthew

Hello Katie,

Thanks for purchasing the BoogiePully.

If your baby has a lot of mucus, you should hold it so the middle (air) valve is up so mucus doesn't easily flow out like down a pipe.

It is quite possible that you got a defective one.

If you send you transaction number, I will look you up and send you a replacement.

Thank you,

Matthew, Co-owner

Hi Katie,

I just sent you a new blue BoogiePully.
We got new stock in so let me know how it works out.
You will get it by Monday the 9th from Amazon.
The order details are below.

Thank you and have a good weekend.

Matt
Co-owner

Order Summary
Order ID: CONSUMER-20150205-183103
Status: Received
Shipping To
Katie Nordone
4 HALL PL
EASTCHESTER, NY 10709
United States
Phone: (954) 274-7088
Email: Nordone.kt@gmail.com
Shipping Summary
Shipping Speed: Expedited Shipping
Packing Slip
Order ID: CONSUMER-20150205-183103
Order Date: February 5, 2015

Hello, thank you for your inquiry about wholesale.
Our MOQ is 100 pieces.
The cost for each piece is $7.75

Matt

It is is assembled here in the USA.

Hi Irian,

I just shipped you a new BoogiePully.

It will arrive on Wednesday.

We strive hard to keep all our customers happy with their purchase. If you think that our excellent customer service has made you 100% satisfied with your purchase, would you mind updating your review? 🙂 Your review can be found here:

http://amazon.com/ryp

Should you ever need anything at all, please do not hesitate to let me know. Your email comes to me
personally and I’ll always take good care of you!

Sincerely,
Matthew, Co-owner

Please provide me with your Amazon purchase number and I will send one right out to you.

I just sent you a new blue BoogiePully. You should receive it on Saturday the 20th.

We strive hard to keep all our customers happy with their purchase. If you think that our excellent customer service has made you 100% satisfied with your purchase, would you mind making a review? 🙂

You can make a review here: https://www.amazon.com/review/create-review?asin=B00LNBQYGO

Should you ever need anything at all, please do not hesitate to let me know. Your email comes to me
personally and I’ll always take good care of you!

Sincerely,
Matt

Thank you very much!

Hello,

Please give me your amazon order number so I can look up your order details and I will send valves out to you.

Thanks,

Matt

Ok, I see you have 3 different shipping addresses.
Colorado, Florida and California.
Which address should I ship them to?

Matt

Ok I just sent you 2 new BoogiePully's with 2 day shipping.
You should receive them Thursday in Colorado.

We strive hard to keep all our customers happy with their purchase. If you think that our excellent customer service has made you 100% satisfied with your purchase, would you mind making a review? 🙂

Your review can be found here: https://www.amazon.com/review/create-review?asin=B00LNBQYGO

Should you ever need anything at all, please do not hesitate to let me know. Your email comes to me
personally and I’ll always take good care of you!

Sincerely,
Matthew, Co-owner

Please send me your order id # and I will get one out to you right away.

Thanks,
Matthew

Order Id# 110-6858587-2857023

The order id was at the end of the url.
I will send one out to you today.
If I might ask, what was defective about our product?

Thank you,
Matthew

Here is the tracking number.
Due to the Holiday, it will not arrive until Tuesday.

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9500114195975248021355

Matthew

Please send me your amazon order number so I can send you a replacement Boogie Pully.

Thank you.

Matt

Ok, I am sending one to:

Nakia Parker
13720 CHASE MEADOW WAY
GULFPORT, MS 39503-5162

Hello, please send me your Amazon order number so I can look you up and send you a new one.

Thanks,

Matt

Ok. Let me look it up and send one out to you.

Thanks,

Matt

Hi Robyn,

I just sent you two BoogiePully's.

You will get them sometime on Wednesday.

Let me know if you have anymore issues.

Thanks for your purchase.

Matt

Please send me your order number so I can look you up and send you out a new one.

Thanks,
Matt